The short version: if the calibrated resume isn't right, tell us specifically what's wrong within 7 days of delivery. We'll revise it once at no charge. If the revision still doesn't work for you, we'll refund your payment in full.
How the guarantee works
Every Resume Calibration order includes one revision at no additional cost. If you're not satisfied with the result:
Contact us within 7 calendar days of receiving your calibrated resume.
Tell us specifically what isn't working — a general "I don't like it" isn't enough for us to fix the problem or process a refund. Point to what's off: tone, missing detail, positioning, formatting, whatever it is.
We'll revise the resume based on that feedback and send an updated version.
If the revised version still doesn't meet your needs, we'll refund the full $150.
What this does not cover
Requests made after 7 days of delivery. This window exists so revisions happen while the context is fresh and the role is still open — not as a way to limit legitimate concerns.
General dissatisfaction without specific feedback. We can't fix or evaluate "it's not good" — we need to know what didn't land.
Requests made after you've already submitted the resume to an employer and been rejected. A calibrated resume improves your odds; it does not guarantee an interview or offer, and outcome-based refund requests (e.g., "I didn't get the job") aren't eligible.
A second revision beyond the one included. If the first revision addressed your stated feedback and a new, unrelated concern comes up afterward, further changes are treated as a new order.
Inaccurate or incomplete information provided in the intake form. We calibrate based on what you tell us. If you leave sections blank or provide inaccurate details, we can't be responsible for gaps that result from missing input — see the note about incomplete submissions below.
A note on incomplete submissions
Our process does not fabricate details you didn't provide — job titles, dates, employers, or accomplishments left blank stay blank, with a note flagging what's missing, rather than being invented. If your calibrated resume has gaps because required information wasn't included in your submission, that's not eligible for a revision or refund on its own; the fix is providing the missing details, which we're happy to incorporate as part of your included revision.
How to request a revision or refund
Reply to the email you received with your calibrated resume, or contact us directly, with:
Your name and the email used for the order
Specific feedback on what needs to change
We'll respond within 2 business days.
Questions about this policy? Contact us at the email used for your order confirmation.